Frequently Asked Question
What is required to hold a party date?
A $100 non-refundable deposit is required which we can take in person only.
Can we change our date or cancel our party once we put down our deposit and get credit towards a future party or visits?
I’m sorry. The deposit is used to hold your party date and we do not refund or credit for any changes or cancellations.
Do we need to know which party package we want to hold a date?
No, you are welcome to hold the date and choose your package later.
Do we need to clean up after party?
Absolutely NOT!! We will clean up for you.
What is the maximum number of kids allowed at the party?
At what age do you consider children as guests?
We start counting children as guests at 9 months on the young side and 9 years on the high side.
What is the maximum number of adults allowed at the party?
We don’t have a formal maximum but a suggested one of 30-35 adults.
Are we able to bring in outside food and drinks?
Yes, you can bring your own food. Our only restriction is no alcohol, No Ice cream.
Can we extend our party time to 3 hours?
Yes, you can. $100 per extra hour. But party hour must be decided when you reserve your party.
If we pick a package with a cake but don’t want it, can we bring in our own?
Yes, we will deduct $15 from your balance if you bring your own cake.
Is there anything else we can exchange or get credit for if we don’t want something in the package?
No, only the cake.
Do adults/kids need socks even if they aren't going to be on the play equipment?
Yes, all adults and kids are required to wear socks to enter the play area.
Are we allowed to bring in outside entertainment?
Yes, you are welcome to bring in your own entertainment, we simply ask that they need to wear socks and they don’t bring anything such as confetti, glitter, or silly string – basically anything that makes a mess during the party that is difficult for us to clean up.
What do we need to prepare for the party?
It depends on which package you choose. Please click HERE for detail.